Respond fast and immerse customers in your products. Tai Lopez, investor and advisor to many multi-million-dollar businesses who has built an eight-figure online empireĢ. There’s always a money-back guarantee backed by Visa, Amex, MasterCard, etc.,” which is true, of course. They might say, “I bought this and didn’t get the login-are you trying to rip me off?” Use a lot of assurance and safety words like, “You’re safe.

Casually talk to them for 20 minutes and they'll probably be back on board.Į (Emotional) - People will probably be hurt or suspicious. S (Social) - People tend to want to talk a lot they like interaction. They might say, “Hey, it’s not working fast enough.” Respond aggressively using action phrases like, “Get back in the program. Here are its nine features, which is why you paid extra.”Ī (Action) - People tend to be impatient and aggressive. “You're correct our program is more expensive. I want a refund because of the $10 difference.” Respond with logic, lists and numbers. They might say, “I bought this for $39 and saw that I could buy it elsewhere for $29. If someone calls my office saying, “I bought the 67 Steps and didn't see a change in my life after two weeks,' my customer support team will apply the P.A.S.E. If you're wondering how top entrepreneurs handle unhappy clients, here are their strategies below courtesy. Yes, you can't please everybody, but when it comes to your clients, you have to give it a shot.

But, what if there are ways to change their attitude?

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